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Terms & Conditions

If you pay via PayPal, we cannot ship to an alternative address unless you have provided this in PayPal. Please add the alternative address to your PayPal account before completing checkout.

We will only post to the delivery address provided in PayPal.

If you require guaranteed next working day delivery, please select the "Next Working Day Courier" option at checkout. "RM First Class Post" is usually a next day service but has no guarantee and can take up to 15 days. Please allow extra time for delivery if choosing this option, especially during busy periods like Christmas and other holidays.

We must have payment before 2PM to complete orders for next working day delivery.

We are not open on weekends or bank holidays. Orders received after 2PM on a working Friday will be dispatched on Monday or the next available working day.

If you are ordering a personalised mug, we need your order and payment before 11AM for next working day delivery.

If your package appears to be damaged, please check the contents and refuse delivery so that the item can be returned to us and replaced free of charge. Please ask the postie or courier to wait if necessary, so you can check the contents for damage. If you are unsure, sign as "UNCHECKED" or "DAMAGED".

Please check your package for damage before signing for it. If you accept or sign for a package that is damaged, there is nothing we can do.

We will dispatch your order by the method you have chosen. We will try to dispatch all orders within the time required. If your item is delayed because of postage delays or courier error, we are not responsible for this. We will replace orders free of charge if lost by the courier.

Even "Next Day Delivery" orders can be delayed by circumstances that are out of our control. You should always allow extra time for delivery during busy periods such as Christmas and holidays.

We are not responsible for delays that are out of our control. We will work with you to try and reslove any issues where possible.

Personalised goods or goods made to a consumer's specification are not covered by distance selling regulations. However, should your item be faulty, it will be replaced free of charge. We only require photographic evidence of the damage or fault. There is no need to return the item.

Any fault with an item must be reported to us within five working days of receipt.




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Mugtastic® (UK Registered Trademark Number UK00003190002)
is owned by AMC Photographics Limited

© Copyright AMC Photographics. All Rights Reserved. 2003-2015 Telephone 024 7658 1037 Email
AMC Photographics Limited, Unit 18 Central City Industrial Estate, Off Red Lane, Coventry, CV6 5RY
UK VAT REG: 141 9419 15 - GB Company Number: 8206906

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